Frequently asked questions
Still stuck? Email contact@blueysecurityco.com.au and a person will read it.
When will my order arrive?
We dispatch within 24 hours, or 48 hours over weekends and public holidays. Tracking is emailed the moment your order ships.
Where do you ship from?
Some products ship from within Australia and some from our supplier in China, depending on stock. Our products are manufactured in China. We'd rather tell you up front than have you find out later. Shipping is free either way.
Do I have to pay for cloud storage?
No. Our cameras record to a micro SD card, so cloud storage is optional. The VigilantGuard Pro includes a free 128GB card. For other cameras, you can add a Bluey Performance Micro SD Card to your order.
Do I need an electrician?
No. Our cameras are solar, battery or light-socket powered and connect wirelessly. The BrightEye bulb camera screws into an existing light socket. Nothing needs hard-wiring by a licensed trade.
Can I use a camera without Wi-Fi?
Yes, with our 4G models: the VigilantGuard Pro (4G version) and the SolarGuard 4G Pro. They need a nano-SIM with an active data plan and work anywhere with mobile reception, such as sheds, gates, rural blocks and building sites. Wi-Fi models need a 2.4GHz network.
How do I set it up?
Charge it, download the app, scan the QR code, mount it. Most people are done in about fifteen minutes. Every camera ships with a quick-start guide, and if you get stuck, email us.
What's your returns policy?
Change-of-mind returns are accepted within 30 days of delivery, as long as the item is unused and in its original packaging. Return postage is paid by the customer. If a product is faulty, you're covered by the consumer guarantees under Australian Consumer Law and we'll repair, replace or refund. Full details are on our returns and refund policy page.
Will it survive an Australian summer?
Our solar outdoor cameras, the VigilantGuard Pro, SolarSecure360 Pro and SolarShield Pro, are IP66 rated for sun, dust and heavy rain. The SpyLink Mini is designed for indoor use, and the BrightEye bulb camera fits standard light sockets.
How many cameras do I need?
Most homes want to cover the front entry, back yard, driveway and side access. That's why we built the bundles. They work out cheaper than buying the same gear one piece at a time.